Send a Fax Using RingCentral

Overview

RingCentral allows employees to send faxes digitally from their computer or mobile device—no physical fax machine required. This guide outlines the steps for sending a fax using the RingCentral desktop app or web interface.

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Requirements

• Active RingCentral account (SSO-enabled)
• Internet connection
• Recipient’s fax number
• Document(s) to send (PDF, Word, or image formats recommended)

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Method 1: Send a Fax via RingCentral Desktop App

Step 1: Open the App

1. Launch the RingCentral desktop application
2. Select Single Sign-On (SSO) and sign in using your LSSC network credentials if prompted

Step 2: Navigate to Fax

1. Click “Fax” from the left-hand navigation menu
2. Select “Compose Fax”

Step 3: Enter Recipient Information

1. In the To field, enter the recipient’s fax number
   • Include area code (e.g., 1-352-XXX-XXXX)
2. Add a contact name if desired

Step 4: Add Cover Page (Optional)

1. Fill in subject and message fields
2. Edit sender details if needed

Step 5: Attach Documents

1. Click “Attach Files”
2. Select documents from your computer
3. Verify files are attached correctly

Step 6: Send Fax

1. Review all entered information
2. Click “Send”

Step 7: Confirm Delivery

• Check the Sent Fax or Outbox folder
• Status indicators:
  • Sent – successfully transmitted
  • Failed – transmission error (retry if needed)

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Method 2: Send a Fax via RingCentral Web Portal

Step 1: Access the Web Portal

1. Go to: https://app.ringcentral.com
2. Click Single Sign-On (SSO) and sign in using your LSSC network credentials

Step 2: Open Fax Composer

1. Click “Fax” in the menu
2. Select “Compose Fax”

Step 3: Complete Fax Details

• Enter recipient fax number
• Add subject/message (optional)
• Attach documents

Step 4: Send

• Click “Send Fax”
• Monitor status under Sent Faxes

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Tips for Successful Faxing

• Use PDF format for best compatibility
• Ensure file sizes are within system limits
• Double-check fax numbers before sending
• Avoid sending sensitive data unless required and secure
• Retry failed faxes or confirm recipient availability if needed

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Troubleshooting

Issue	Solution
Fax failed to send	Verify fax number and retry
Attachment won’t upload	Convert file to PDF or reduce file size
No confirmation received	Check Sent/Outbox folder
Login issue	Ensure you selected SSO and are using your LSSC credentials

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Support

For assistance, contact:
LSSC IT Help Desk

• Submit a ticket via the IT Support Hub
• Include fax details (date, time, recipient)