LSSC Student Help Desk

If you have any questions or concerns with LSSC technology, please contact our Help Desk by calling (352) 435-6500 during regular business hours.

You can also send an email to helpdesk@lssc.edu.

Student Email

Lake-Sumter State College uses your student email, known as Lakehawk Mail, as the official means of communication to students.

Lakehawk Mail, powered by Microsoft Office 365, is available on the browser and via mobile apps for iOS and Android.

Office 365 Install

Microsoft Office is included with your Lakehawk mail account. Your Office download includes Word, Excel, PowerPoint, and others.

To download Microsoft Office, go to this link, log in with your Lakehawk mail account, and choose Install Office.

Canvas Support

Help using Canvas is available 24/7 using the Help tab in Canvas or by calling (844) 803-6622.

LOIS Pin Reset

Your PIN is the unique six-digit number that you created the first time you logged into LOIS. For security reasons, all users are prompted to change their PINs the first time that they log on to LOIS. If you have forgotten what this number is, please follow the steps listed below to reset your PIN.

To reset or change your PIN:

  1. Go to LOIS
  2. Type in your X-ID for User ID and then click Forgot PIN?
  3. You will be prompted to answer the original security question that you set up the first time you logged into LOIS. Answer the question and Submit Answer.
  4. Type in a new six-digit number for your PIN. You are required to enter your PIN twice. Click Reset PIN to finish the process.

If you are unable to complete that process, you can contact Admissions at (352) 323-3665 or email loissupport@lssc.edu with your name, X-ID, and date of birth requesting a LOIS PIN reset.

Technology FAQ