Lake-Sumter Community College is committed to ensuring that all students receive access to a fair, equitable and timely grievance process without retaliation. LSCC seeks to maintain clear pathways for students who wish to lodge complaints or pursue grievances and appeals. To provide these pathways, the College maintains a responsive system designed to address and resolve student complaints.
The student grievance resolution process includes:
1. Informal Complaints
2. Formal Complaints/Grievances
Students have the right to appeal administrative decisions and are encouraged to use available informal means in the resolution of the complaint prior to filing a formal complaint or grievance. If the matter cannot be resolved through the informal process as shown in the LSSC Resolution of Student Grievances/Complaints chart outlined in the LSSC Catalog and Student Handbook, the student may elect to proceed through a formal written process through the Administrative Appeals Committee.
LSSC permits four types of written administrative appeal requests including student requests for late withdrawal, administrative drop/refund, a waiver to avoid the full cost of instruction of a third attempt, and a fourth course attempt.
No. Students must first complete MAT 1033 Intermediate Algebra, the prerequisite course for MAC 1105 College Algebra.
- Login to LOIS via www.lssc.edu
- After logging in, click on the Student Tab
- Select a Term for which you are planning to register and click the Submit button.
- Click on Registration then Add/Drop and then Course Withdrawal Tools
- Before beginning the registration process, always make sure you are eligible to register in LOIS.
- Visit lssc.edu/lois
- Click on the Student Tab
- Select Registration - Add/Drop - Course Withdrawal
- Click Check Registration Status link in the Student tab.
- Select a term for which you are planning to register and click the Submit button.
- Scroll down. If you see only green check marks, you are ready to register. If you have any holds, click the View Holds link at the bottom of the screen to see who placed the hold.
You can review course registration times at www.lssc.edu/calendar or by logging into LOIS.
You may search the classes using the tools described on the Course Registration page.
Write down the 5 digit CRNs for selected courses that you will be adding during registration.
Login to LOIS via www.lssc.edu/lois
Click on the Student Tab
Select Registration - Add/Drop - Course Withdrawal
Click Schedule Planner
Follow the prompts and select your courses
Co-requisite or pre-requisite error: you are missing a co-requisite or pre-requisite for the course. In order to solve a co-requisite courses you will have to register for courses that must be taken at the same time. For example, registration must occur for NUR 2601 and NUR 2601L at the same time.
To solve a pre-requisite error, you must register for the prerequisite for the earliest term and the second course in the preceding term. For example, you must first register for BSC 1010C for the summer term, and then add BSC1011C for the fall term.
Maximum hours exceeded error: This means you have exceeded the maximum credit hours you are eligible to register for (18 credit hours for Fall and Spring terms; 13 credit hours for the Summer term)
Time conflict error: The system tells you which class you are already registered for that is causing the time conflict.
- Click on the Student tab in LOIS.
- Click on the Select a Term for Course Registration and Course Withdrawal.
- From the drop down menu select the term to add the course.
- Click Submit Changes.
- Scroll to the bottom of the page and click on the Detailed Schedule.
If paying online, you will need to pay in full. However, LSSC offers a Tuition Installment Plan (TIPs) online that can break up the payments. (Refer to the TIPs brochure). TIPs accepts Master Card, American Express, Discover, or a check-routing number.
Students can pay online using a credit or debit card (subject to 2.85% fee) or by setting up a TouchNet account (no fees). Students may also pay by cash, check, or money order in-person at the cashiering office at any of the three campuses.
Your Florida Prepaid letter/card must be submitted to the Cashier (Leesburg) or the Enrollment Services Office (South Lake) at the beginning of each academic year, or your first semester at LSSC before the published fee payment deadline. You can also call Florida Prepaid and request that they fax your information to 352-365-3553 or can be emailed to AdmissionsOffice@LSSC.edu. Depending on the type of Prepaid account, any lab fees or school fees (outside of the general tuition) may not be covered. Once registered for classes, check your LOIS account to see if there are any remaining fees due; you are responsible to pay for any remaining balances before the fee payment deadline.
Students who don't pay their tuition and fees by the Fee Drop Deadline will be dropped from all classes. If you have been dropped from your classes, you should re-register as soon as possible. The classes for which you originally registered may be full. Students will be unable to re-register for classes once the "Add/Drop" period has ended.
To request an official transcript, click here. It is $2.40 per transcript and takes about a week to get to the destination. Be aware of mailing options and boxes labeled: “send now", “send once grades have been posted”, and “send once degree has been conferred”.
Students may repeat only those classes in which they have received a grade of W, D, U or F (a non-passing grade) in compliance with F. S. Section 1009.285 and F. S. Section 1009.28. Link 13 Students attempting the same developmental course or the same college credit course for the fourth time must pay 100% of the full cost of instruction for those courses. The full cost of instruction is equivalent to the cost of out-of-state tuition. A fourth attempt may be allowed only through a formal review process, which the student must initiate through the appeals process with an academic advisor. The student’s reasons for requesting a fourth course attempt appeal must be fully explained and documented, in writing, and are limited to the following: involuntary call to military duty, death of student’s immediate family member, illness of student or member of student’s immediate family (spouse/partner, parent or child), disability, non-native speaker/ESL, change in conditions of employment, or financial hardship.
Pre-req and test score – The class has prerequisites that have not been met before attempting to register for that class. Check the catalog for the prerequisites for the class and see an academic advisor if you have questions.
Academic Standing prohibits registration – Based on prior grades, you are on probation (1 semester below 2.0 GPA) or suspension (2+ semesters below 2.0 GPA) and must make an appointment with an academic advisor.
Closed section – The class is full to capacity as well as the waitlist.
Time-ticket/Only can register on 12/31/2099 – You have a hold on your account regarding missing transcripts. Contact the Admissions & Records Office at 352-787-3747.
You can register for a closed class, but it will prompt you to add youself to the WaitList. Make sure that you have activated your LakeHawk Mail account. When a registered student drops from the class, the next person on the waitlist will be notified via their LakeHawk Mail. That student will have 24 hours to accept or reject the seat before the Waitlist spot is emailed to the next person. (Refer to WaitList FAQ on LOIS)
All first-time-in-college students have a orientation hold and are required to complete Student Orientation and Registration (SOAR), which is comprised of a self-guided, online portion (SOAR 1) and a live, group advising session (SOAR 2). The orientation hold will be removed after the completion of SOAR.
Click on the Student tab in LOIS.
Click on the Select a Term for Course Registration and Course Withdrawal.
From the drop down menu select the term to add the course.
Click Submit Changes.
Scroll to the bottom of the page and click on the Detailed Schedule.
Yes, repeating a course where a D or lower grade was earned is the quickest way to increase your Grade Point Average (GPA). Be warned that only the newest grade is averaged in the Grade Point Average; therefore, if you earn an F when trying to forgive a D - only the F will be factored in the Grade Point Average.
When a student's GPA is below a 2.0, the academic standing changes to warning. A hold is placed on the student's account which blocks the student from registering for courses. Instructions for removing the hold will be sent to the student's LSSC email.
Complete a Change of Program Request Form and submit to the Admissions & Records Office. You will need to meet with an advisor to discuss program prerequisites.
Check LOIS as soon as grades post and adjust your schedule accordingly. You can meet with an advisor to discuss your options.
In compliance with State Board of Education Rule 6A-14.0541, a 100% refund of tuition and fees will occur only when classes are dropped within the college’s established add-drop time period. Refunds are not issued for classes from which the student withdraws after the established add-drop time period. However, LSSC allows the full refund (100%) of tuition and fees in cases of serious circumstances beyond the student’s control that occur prior to the mid-point (50% of instructional days) of the semester and prevent the student from completing the semester. In the case of mini-mester courses, the circumstances must occur prior to the mid-point of the course. The student’s reasons for pursuing the appeal must be fully explained and documented, in writing, and are limited to the following: involuntary call to military duty, death of the student, illness of the student of such severity and duration that attendance in class is not possible from the onset of the illness through the end of the semester, or technical errors associated with the student’s admission, advising or registration on the part of the college or college staff.
Requests for withdrawal from courses beyond the deadline date may be granted due to serious circumstances beyond the student’s control that prevent successful completion of the course. Withdrawal exceptions must be submitted within one year of the last day of the term for which the student is submitting an appeal. Requests made after that time will not be considered. Approved requests will result in a “W” on the student transcript and count towards the student’s college and financial aid completion ratio. The student’s reasons for pursuing the appeal must be fully explained and documented, in writing, and are limited to the following: involuntary call to military duty, death of a student, documented illness/injury of a student or a member of the student’s immediate family (spouse/partner, parent or child), or severe exigent circumstances.
Students may repeat only those classes in which they have received a grade of W, D, U or F (a non-passing grade) in compliance with F. S. Section 1009.285 and F. S. Section 1009.28. Students attempting the same developmental course or the same college credit course for the third time must pay 100% of the full cost of instruction for those courses. The full cost of instruction is equivalent to the cost of out-of-state tuition. The student’s reasons for pursuing the waiver of the full cost of instruction and request appeal must be fully explained and documented, in writing, and are limited to the following: involuntary call to military duty, death of student’s immediate family member, illness of student or member of student’s immediate family (spouse/partner, parent or child), disability, non-native speaker/ESL, change in conditions of employment or financial hardship.
Wait List FAQ
Wait-listed classes do NOT count towards your enrolled hours. If your financial aid requires full-time enrollment be sure to have enough credits without counting wait-listed classes.
While time conflicts are not allowed on your schedule, you can choose to be on a wait-list for a wait-listed course that has a time conflict with another course on your schedule. When you are notified of an open seat, you will have to decide which course you want; if you want the wait-listed course, drop the other one from your schedule, then add the wait-listed course.
It is your responsibility to remove yourself from the wait-list for specific course section. To remove yourself from a course section wait-list:
• Login to LOIS with your User ID and Pin
• Click on the Student Tab
• Click Register for Classes
• Select the Term you want to register for and click Submit.
• On the Add/Drop Classes screen, enter the CRN (the five-digit Course Number)
• In the "Action" options, click on the drop down arrow and choose “Dropped via Web”
• Click the "Submit Changes" button and confirm that you have been dropped form the wait-list.
If you do not take action within 24 hours, you will be removed from the wait-list. If you choose to wait-list again, you will be placed at the end of the wait-list if there are spots available.
Once notified in your Lakehawk mail, you have 24 hours to log into LOIS and register for the wait-listed course section.
As soon as a seat becomes available in LOIS, you will receive a notification e-mail to your LSSC Lakehawk mail account, giving you 24 hours to register for your desired section.
Note: These openings occur as other students drop classes, so you could be notified any time of the day or night, even on the weekends. Check your LSSC Lakehawk mail regularly to ensure that you do not miss your notification.
Yes. You can view your position on the wait-list by logging into LOIS, going to the Add/Drop classes screen, and clicking on the Detail Schedule link (at the bottom of the page).
The requirements for the wait-lists are the same as for traditional course registration:
• You must wait for your LOIS registration appointment period based on your earned credit hours. (See the Academic and Registration calendar for dates)
• You must meet all the course prerequisites
All classes have the wait-list option, however wait-lists do have capacity limits. Once the wait-list is full, the wait-list option will not appear until a spot on the wait-list becomes available. Most course sections will have a wait-list with a maximum of 2-5 students.
Once you secure a spot on the wait-list, you will receive an email when a seat in the class becomes available. You may view your place on the wait list at any time in LOIS by viewing your Student Detail Schedule. The wait-list position number is your place in line. Being on the wait-list does not mean you are registered, just that you are waiting for a seat to open for that specific section.
• Follow the instructions to add courses using Schedule Planner
• If a course is full, it will state 0 seats open
• If that occurs, look to see if there are seats available in the Wait-list Seats column
• If there are seats on the waitlist, click Send to Shopping Cart
• Click Register
• You will see the wait-list option under the "Registration Add Errors"
• In the "Action" options, click on the drop down arrow and select "Add to Wait-List"
• Click the "Submit Changes" button to be added to the wait-list
• Click on Detail Schedule to review your position on the wait-list
Beginning in the summer 2015 semester, every section of every course will have a wait-list of 2-5 students, determined by the instructor. If the wait-list is full, you will get an error message when you try to register in the LOIS Registration Add/Drop classes’ screen. You will receive a “Closed or Full Section” message.
Wait-listing is a process to get “in line” for course sections that are full. Students must first secure a spot on the individual course section’s wait-list by registering in LOIS. If a seat becomes available in the course section, the Registrar will notify the student via their Lakehawk mail account. The student must then register within 24 hours.
If you are a public school student, you will be provided your textbooks via the school district. If you are a home education student, you will be provided your textbooks via the LSSC Leesburg Bookstore. Both public school and home education students are responsible for returning your textbooks at the designated time. Please check your Lakehawk mail for designated dates. If you are a private school student, you are financially responsible for your textbooks and can purchase them through the LSSC Bookstore. All DE students: Please have a copy of your detailed schedule available.
Dual Enrollment students are limited to 9 credit hours (fall and spring) and 7 credit hours (summer). Early Admissions students are full-time LSSC students taking 12-18 credit hours in the fall and spring semesters. The student is not permitted to take any courses at the high school or online via Florida Virtual. Students must complete one semester of DE coursework, have a 3.0 LSSC GPA, and public school students must be of senior status. Early Admissions is not available during the summer semesters.
Dual Enrollment students can take up to 9 credit hours in the fall and spring semesters and up to 7 credit hours in the summer semesters.
No information can be released without a FERPA (Family Education Rights & Privacy Act) waiver on file, even if the student is under 18. Only the student can request and submit a FERPA waiver for the adult(s) they wish to grant access to their student account and records. The FERPA waiver can be withdrawn or edited at any time by the student.
No, Florida statutes prohibit Dual Enrollment students or parents from paying their own tuition and fees.
Please speak with your high school counselor regarding high school requirements. Academic Advisors are only permitted to advise on college requirements.
Lake-Sumter State College has three course delivery methods: fully seated, hybrid, or online. Dual enrolled students are eligible to take courses via any of those delivery methods.
If you withdraw from a course, you will only be permitted to take that one course in the subsequent semester. For example, if you withdraw from ENC1101 in the fall semester, you will only be permitted to take ENC1101 in the spring semester. Upon successful completion of a "C" or higher, you will resume normal DE eligibility.
If you receive a “D” or “F” in a course AND maintain a 2.0 LSSC GPA, you are eligible to retake the course for grade forgiveness. You are only eligible to take this one course the subsequent semester. Upon successful completion of a “C” or higher, you will resume normal DE eligibility. If you fall below a 2.0 GPA, you are ineligble for DE and can re-enroll with LSSC after you graduate high school.
Student Services FAQ
No. Students must earn a 2.0 all college grade point average as well as a 2.0 Lake-Sumter State College grade point average. The student should meet with an academic advisor to discuss their options.
Students' records are protected under the Family Educational Rights and Privacy Act of 1974. In many cases, the student must grant permission for access to records that are not directory information. To grant access to your records, complete a FERPA release form at Admissions and Records. Because of the privacy of a student's educational record, students and parents must understand that academic advising is not available over the phone, and only limited information can be shared via email.
An academic advisor is able to provide only an unofficial evaluation. Official evaluations are completed by the Admissions and Records Office upon receipt of a student's final, official transcripts.
Yes. LSSC's Student Accessibility Services (previously Office for Students with Disabilities – OSD) provides support services for qualified students with disabilities, including academic accommodations, to ensure full participation in and equal access to educational opportunities.
A student is only eligible for Grade Forgiveness in courses for which they receive a grade of "D" or "F." If a course in which a grade of "C" or higher is repeated, only the initial grade will be counted in the student's GPA. Grade Forgiveness cannot be applied to a course repeated after a student has graduated.
If you believe the non-transferred course is equivalent to a course here at LSSC, please schedule an appointment with an academic advisor.
After instructors enter final grades, students may view their grades via LOIS. Grades are not provided over the phone, nor are they mailed. To view grades, log in to LOIS, click on the Student tab, click on the Student Records link, and click on Final Grades.